Booking
It is the client’s responsibility to confirm that the charter confirmation is accurate and to return a signed copy or email confirmation. A final itinerary must be received by our office 10 days prior to departure date or to communicate an alternative time-frame.
Payment Requirements
Unless approved for credit, final payment is due 7 days before departure. If payment is not received, Attridge reserves the right to cancel the charter.
Cancellation Policy
If the customer fails to cancel their confirmed trip 48 hours prior to the trip, the customer will be responsible to compensate Attridge 50% of the confirmed price. If the customer provides a cancellation request with greater than 48 hours notice there will be a full refund issued.
Emergency Contact
If you have any emergency after hours or on the weekend, please contact our 24/7 Manager On Duty.
SCHOOL BUSES – 905 638 4824
COACH BUSES – 289 427 5578
Overnight Charters
The customer is responsible to supply a suitable single hotel/motel room for the driver for each night of the trip. We also require a full itinerary at least 10 days prior from the departure for approval of “on-duty” and “off-duty” time.
Crossing Borders
For charters set to cross borders, it is the clients’ responsibility to ensure all passengers have the appropriate legal documents needed to cross the border, and are able to cross the border legally. Should any of the client’s passengers be unable to cross the border, the passenger(s) unable to cross must return at their own expense or at the expense of the clients and must make their own return arrangements. If the client decides the entire bus return and forfeit the trip for any reason including but not limited to border crossing issues, there will be no full or partial refund, and the client and their passengers will be fully responsible for the entire cost of the trip.
Damage Deposit/Excessive Cleaning
Attridge reserves the right to collect a refundable deposit depending on the nature of the client and trip. The customer is responsible for the cost to repair any damage to Attridge equipment that is the result of the customer’s actions or any excessive cleaning that is necessary. Excessive cleaning includes but is not limited to sanitation from human waste or staining to equipment. Refundable deposit will be returned to client upon approved return of the coach within 3 business days.
Alcohol & Smoking
All laws currently prohibit smoking and the consumption of alcohol, drugs or intoxicants while on any vehicle, such laws shall be fully enforced. Consumption of alcohol is illegal on board of any bus in Ontario. Drinking alcohol is therefore not permitted on board of any Attridge vehicles. Attridge reserves the right to stop any charter at any point without compensation should the chartering party or its members violate the “no drinking on board” policy. The client is responsible for the health and safety of all its members. This includes accommodating persons with disabilities, intoxicated individuals, and children.
Lost or Stolen Items
Attridge will not be liable for lost or stolen articles during the trip. Baggage and all other property will be handled only at passengers own risk. Although carrier buses/coaches may or may not be secured while unattended, Attridge is not responsible for any articles left on the bus either overnight, during or after the trip.
Additional Services/Costs
Once the charter has departed, changes in the itinerary will be honoured, if possible, depending on hours of service regulations. Extra charges may apply. Additional costs are based on actual services performed. Parking fees or infractions, tolls, driver accommodation and all other expenses are the responsibility of the customer, unless previously arranged in writing as part of the original booking.
Service Delays
Any responsibility or liability to Attridge hereunder is expressly excluded by any matter or cause beyond its control, including but not limited to weather, acts of God, accidents, breakdowns, supply, riots, strikes, insurrections, emergencies, fire, explosions, catastrophes, government interventions, controls or otherwise.
Substitute/Subcontracting
Attridge reserves the right to substitute/subcontract any bus and/or equipment at the company’s discretion. Contact information will be provided in the event of a substitution to be supplied.
Driver Requests
Specific drivers may be requested by the charter party depending on availability.
Government Regulations that Restrict the Driver’s hours in Canada
Maximum Shift Length & Minimum daily “off-duty” time
The maximum number of “on-duty” hours per day is 14 hours. The driver cannot drive after 14 has elapsed from the time the driver “on-duty” despite the number of “on-duty” hours that day.
Before driving again, the drive must take 8 consecutive hours “off-duty”. Drivers must take at least 10 hours “off-duty” in each 24 hour period (mid-night to midnight).
At least 8 hours of the “off-duty” time are required before a driver can begin a new work shift. The two other hours of “off-duty” time is to be distributed throughout the day in blocks of no less than 30 minutes each.
Government Regulations that Restrict the Driver’s hours in United States
Maximum Shift Length & Minimum daily “off-duty” time
The maximum number of “on-duty” hours per day is 10 hours. The driver cannot drive after 15 has elapsed from the time the driver “on-duty” despite the number of “on-duty” hours that day.
Before driving again, the drive must take 8 consecutive hours “off-duty”. Drivers must take at least 10 hours “off-duty” in each 24 hour period (mid-night to midnight).
At least 8 hours of the “off-duty” time are required before a driver can begin a new work shift. The two other hours of “off-duty” time is to be distributed throughout the day in blocks of no less than 30 minutes each.
Seat Belts
The Ontario Highway Traffic Act requires passengers sitting in a seat equipped with a seat belt to wear the seat belt. This includes children under the age of 16. We encourage each passenger to wear their seat belt for their safety.
Client Culpability
It will be a criminal offence for any of the company’s clients to request, require, or allow a driver to drive who is not in compliance with the Government’s Hours of Service Regulations. There would be a substantial fine if a conviction should be registered against the individual.
